FREQUENTLY ASKED QUESTIONS ABOUT ELECTRONIC PAYMENTS (FAQ)

In this document, you will find a question and answer section that will help your users clarify their doubts about electronic payments processed through Placetopay. Remember to include them on your website.

1. What is Placetopay?
Placetopay is the electronic payment platform that uses BelaNova Inc. to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

2. How can I pay?
In the virtual store of BelaNova Inc. you can make your payment with the means enabled for thispurpose. You, according to the payment options chosen by the merchant, can pay through Placetopay, PayPal and ATH Móvil.

3. Is it safe to enter my card details on this website?
To protect your data BelaNova Inc. delegate to Placetopay the capture of sensitive information. Our payment platform meets the highest standards required by the international PCI DSS standard for security in credit, debit and prepaid card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; this way, you can feel safe when entering your card information.

During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction on Placetopay.

Placetopay also has constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.

4. Can I make the payment any day and at any time?
Yes, in BelaNova Inc. you can make yourpurchases online 7 days a week, 24 hours a day just a click away.

5. Can I change the payment method?
If you haven’t finalized your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

6. Does paying electronically have any value to me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.

7. What should I do if my transaction was not completed?
In the first instance you must check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), in case you have not received it, you must contact info@belanovapr.com to confirm the status of the transaction.

In case your transaction has declined, you must check if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If after this you continue with the decline you should contact BelaNova Inc.

8. What should I do if I did not receive proof of payment?
For each transaction approved through Placetopay,you will receive proof of payment with the purchase reference at the email address you provided at checkout. If you do not receive it, you can contact the line (787) 786 6500 or the email info@belanovapr.com, to request the forwarding of the voucher to the same email address registered at the time of payment. Ultimately, you can refer your request to example: yamil@belanovapr.com

9. I didn’t get the product I bought, what do I do?
You should check if the transaction was successful at your card issuer. https://belanovapr.com/ to identify delivery times.

10. Is it safe to enter my ID to continue with the payment process?
Yes. It is important that the document is validated within the payment process, in order to correctly identify the cardholder’s data, Placetopay uses this information so that the financial institution recognizes its correct origin and is secure. At no time will this information be disclosed, as it is used for transactional security purposes and to prevent fraud.